In Part 5 of this series, we are going to discuss on the Cohesion Aspect of the Experience Pillar.
Traditional applications are developed in isolation making it difficult to share information with other applications.
Modern applications are developed according to application and security standards to create a cohesive user experience across applications.
Consumers expect a cohesive user experience within a family of products. For example, consumers are able to access all of their Apple, Microsoft or Google products using a single ID. Applications within the family of products share information about the consumer to remove the friction of moving between devices and applications.
Consumers expect this experience with their enterprise applications because they see them as a single family of applications. They expect to be able to sign in one time and to have that information shared through multiple applications. Each application is allowed to access pertinent information about the employee to increase the effectiveness and efficiency of their work.
Consumers also expect applications to follow a common set of user experience guidelines so that they can easily transition between applications. Consumers have seen consumer companies like Microsoft create cohesive user experiences for the Office suite based on the Ribbon User Experience. They expect the same from their own company.
In many ways, a cohesive, secure user experience is necessary to enable Access and Reach. Access and Reach can only be achieved if all applications are working together to authenticate the user, authorize the user and to expose information about the user in a secure fashion.
Successful IT Organization enable application cohesion by standardizing user experiences and security to allow users to seamlessly transition between applications.
Join us next week for the next of the business drivers – Security.