In Part 3 of this series, we are going to stay with the Experience pillar and focus on the Access Aspect.

As a reminder, the Modern Application Experience Pillar focuses on ensuring a great user experience.

Access Aspect

Traditional Applications only allowed information to be accessed from within the application.

Modern Applications make it easy for information to be accessed from multiple sources through a consistent user experience.

Consumers expect to be able to access personal and publicly available information easily from a consolidated source even though that information may span multiple backend systems and locations.

Online banking applications are great examples of how personal information stored in multiple backend databases are provided to consumers through a single unified user interface.  Online banking applications generally provide account, bill payment, credit card and investment information from a single user interface despite data spanning multiple backend databases.  The banking website consolidates the information to provide a 360 degree view of the user’s information and a consistent user experience for all of it.

Consumers also expect to be able to search public information.  The Google search engine is a prime example of how publicly available data is used for both personal and business purposes.  Increasingly, employees want to search and mine company information for business purposes just as they can on the web for personal purposes.  They will ask, “If Google can make web searches simple, then why can’t I just as easily query internal company information contained in databases, documents and big data stores?”

Successful IT Organizations allow employees to access multiple sources of information from a central access point.  The interface makes personal, enterprise and external data available through a consistent user experience within security boundaries.

Join us next week for the next of the business drivers – Reach.